NOTE: If you have access to more than one association in the Management App, you will need to search for an association in the Association Search box before you start scanning in packages.
Entering Outgoing Packages
If a Resident leaves an item at the Front Desk for a package to be picked up by a Courier, it should be added to the Management App. You will add it in just as described in the Scanning a Package section (selecting the Resident who dropped off the item in the Unit Search box), except instead of using the default status of Received, you must change it to Outgoing.
Picking Up Outgoing Packages
- When a courier arrives, click on the Outgoing button on the Association Concierge Dashboard.
- Select the checkboxes next to any items that can be picked up by the Courier
- Click Pick Up.
- Click Sign for Packages and either have them sign and Accept or simply click Submit.
- The Resident(s) will receive a notification that their package has been picked up.