Please take some time to watch our SnapHOA Architectural – Setting up Settings training video starring Timothy Ma Setting up Settings Navigate to Architectural – Settings on the left nav-bar Select Settings Fill in all questions based off of CC&Rs,…
SnapHOA Architectural – Setting up Volunteers & Groups
Please take some time to watching our SnapHOA Architectural – Setting up Volunteers & Groups training video starring Timothy Ma Setting up Groups Navigate to Voluneers – Groups on the left nav-bar Select + New Group and enter in the…
Vaccination Status
If you would like to update your Covid-19 Vaccination Status, follow the below steps: Access your My Profile page within the Management App (can also be access by clicking on your name in the top right corner and selecting My…
Setting Your Default Dashboard
Below are the steps to set your default landing page when viewing an association or viewing a unit. NOTE: If you have access to more than one association in the Management App, you will need to search for an association…
Board Portal: Providing Access
Below are the steps to add Board Portal access to a Resident Portal account and to update the Board Member information on the Management App. Open Jenark. Click Residential (on the lower left hand side), then Residential Property Management (in…
Resident Portal: Tenant Accounts
Prior to the Resident Portal, only associations that utilized the VIVO Onsite Portal had the ability to provide access to their Tenants with a limited version of the Portal. This ability has now bee expanded to all associations. To provide…
Resident Portal: Account Invitation/Migration
If you are speaking with a Resident and notice that they do not have a Resident Portal account (or have not Migrated their VIVO Portal account), below are steps you can take to help them get their account set up…
Resident Portal: Managing Documents
Below are the steps for managing documents that will appear on the Resident Portal and the Board Portal. Open the ASSOCIATIONS folder on the H drive. Navigate to your association’s folder. Navigate to the VIVO folder. In this folder, you…
Resident Portal: Reset Password
Residents have the ability to reset their own password from the Resident Portal log in page. Please note: if they had a VIVO account and have not yet migrated their account, they will not be able to reset their password.…
Resident Portal: Account Impersonation
As a way to help you easily help residents as well as familiarize yourself with and assistant Residents with the Resident Portal, you have the ability to Impersonate any resident and see exactly what they’re seeing in the Resident Portal.…