All Owners have the ability to create their own Resident Portal accounts. Below are the steps that they will take to create their accounts. No Action team members are to create Resident Portal accounts. To understand what the Resident is…
Postings
Postings (previously called “Classifieds”) is an online place where Residents (and Management) can share or request items for sale, events in the area, requests for assistance, and more. Residents view and update this information through the Resident Portal, Management views…
Announcements
Announcements are messages that will appear to Residents in the Resident Portal. They are maintained through the Management App. Managers and Senior Managers are given create/update access by default, access for additional team members to have the ability will need…
Resident Portal: Quick Answers
Below are answers to some possible questions that you might need to answer regarding the new Resident Portal. I had a VIVO account, do I need to recreate an account for the Resident Portal? Nope! You will use the same…
On Call Rotation Schedule/Updating
Checking the Schedule Log in to the Management App: mgmt.actionlife.com Click on the On Call button in the Navigation Bar Under the Portfolio section, you will see a list for who is On Call in the upcoming weeks. Use the…
Resident Vehicles
On the Vehicles tab, you will see a list of all Vehicles assigned to this Unit. Click on the Vehicle Type to view additional details about the vehicle. Click the Edit button to edit information and Delete button to delete…
Resident Pets
On the Pets tab, you will see a list of all Pets assigned to this Unit. Click on the Pet Type to view additional details about the pet. Click the Edit button to edit information and Delete button to delete…
Access Control
You can view/add/modify/delete any Access Control assignments on the Unit tab or the Vehicles tab. Click the Add button to add a new Access Control item Click on the Item # to view all details for the item. You will…
Uploading Unit Documents
Sometimes there are documents that should be uploaded to a specific unit that are not associated with a violation/architectural request. These can be uploaded to the Unit > Attachments tab. NOTE: If you are on a different tab, you will…
Civil Code §4041 Process
Due to Civil Code §4041, homeowners need to verify their Mailing Address(es) annually. In the Management App, you can easily see if a Unit is up-to-date on the Unit Information tab. Not Received Received Any addresses provided will be listed above.…