On the Dashboard when an Owner logs in, they’ll see the option to “Consent for Email Distribution” They will click on the Edit icon In the Email Consent window they will select the option that they would like When…
Resident Portal: Pick Up Instructions
For associations that use the Onsite Portal, Residents have the ability to configure their own Pick Up Instructions for packages. They can add specifics such as “Please call when an item arrives.” or “Do not allow daughter to sign for…
Board Portal: Providing Access
Below are the steps to add Board Portal access to a Resident Portal account and to update the Board Member information on the Management App. Open Jenark. Click Residential (on the lower left hand side), then Residential Property Management (in…
Resident Portal: Tenant Accounts
Prior to the Resident Portal, only associations that utilized the VIVO Onsite Portal had the ability to provide access to their Tenants with a limited version of the Portal. This ability has now bee expanded to all associations. To provide…
Resident Portal: Account Invitation/Migration
If you are speaking with a Resident and notice that they do not have a Resident Portal account (or have not Migrated their VIVO Portal account), below are steps you can take to help them get their account set up…
Resident Portal: Managing Documents
Below are the steps for managing documents that will appear on the Resident Portal and the Board Portal. Open the ASSOCIATIONS folder on the H drive. Navigate to your association’s folder. Navigate to the VIVO folder. In this folder, you…
Resident Portal: Reset Password
Residents have the ability to reset their own password from the Resident Portal log in page. Please note: if they had a VIVO account and have not yet migrated their account, they will not be able to reset their password.…
Resident Portal: Account Impersonation
As a way to help you easily help residents as well as familiarize yourself with and assistant Residents with the Resident Portal, you have the ability to Impersonate any resident and see exactly what they’re seeing in the Resident Portal.…
Resident Portal: Registering for an Account
All Owners have the ability to create their own Resident Portal accounts. Below are the steps that they will take to create their accounts. No Action team members are to create Resident Portal accounts. To understand what the Resident is…
Postings
Postings (previously called “Classifieds”) is an online place where Residents (and Management) can share or request items for sale, events in the area, requests for assistance, and more. Residents view and update this information through the Resident Portal, Management views…